top of page
FREQUENTLY ASKED QUESTIONS
TEAM STORES.......
WHEN WILL I GET MY ORDER? Your items are not expected to arrive until 14 BUSINESS days after the store CLOSES. If your store runs for 4 weeks, and you bought something on the first day, you would not expect to see your items until 14 days, after the store closes. So in that case, you'd be nearly 6 weeks from the day you ordered.
MY FRIEND GOT THEIR ORDER EARLY, COULD I? As orders come in, we will backfill those with other orders outside of your store to expedite shipping, fulfill free shipping, or to assist in getting other orders done earlier than expected. When that occurs, your store orders may get done very quickly. In that case, those that selected SHIPPING or IN STORE PICK UP, will get their orders once they are complete. AGAIN, this "DUE DATE" is not until 14 DAYS after your store closes, however you may get your items much faster. Those that selected TEAM DELIVERY, will get their orders 14 days after the store closes from their team / organization's rep.
I ORDERED THE WRONG SIZE, CAN I RETURN OR EXCHANGE IT? Unfortunately no. Every item, print, name, and number that is ordered for your store is uniquely ordered just for your store. We do not carry extra prints / apparel on hand in most cases, and therefore once the store is closed, we cannot reorder anything unless your organization/ team decides to reopen their store.
HOW CAN I FIND THE SIZING THEN? Every item lists the manufacturer (Champro. SportTek, Etc.) in addition to an item number (DT6000, HC1, etc). Some items offer sizing but if not, the fastest way is to open up a search browser in GOOGLE, and type in the manufactuer and Item Number. It will lead you to a spec and sizing sheet for any item.
I JUST PLACED MY ORDER BUT CHOSE THE WRONG SIZE? It happens. If you chose the wrong size you need to email TriplePlayBarn@gmail.com and request the correct size. There is no charge to change the size, however any changes MUST be made by 2pm on the order day. TPB orders their apparel daily by 2pm, so a change made after that means your item was probably already ordered and you will have to pay for that item.
I JUST PLACED MY ORDER BUT FORGOT TO ADD PERSONALIZATION? This also happens. If you forgot to add a NAME, number, or both to apparel, as long as the store is not CLOSED, you can still do so. You will need to VENMO @TriplePlayBarn the correct amount and send an email to TriplePlayBarn@Gmail.com giving the ITEM #, and correct spelling for NAME and the correct NUMBER if requested. The cost for a NAME is $5, a NAME and NUMBER is $8 for all printed items. Sublimated items have no charge, but if the item was already ordered, you MAY NOT change a sublimated item.
I PLACED MULTIPLE ORDERS TOTALLING OVER $200 WHY DID I NOT GET A FREE ITEM? The way the software is set up is to recognize orders at certain thresholds. Free items are paid for and given to organizations / customers directly from the TRIPLE PLAY BARN and are not paid for out of funds from the fundraiser. The software does not look at names but merely totals. Each "FREE" Item threshold is set up as an incentive to help the organization raise the maximum funds for their store. With the volume of orders from multiple stores at the same time, TPB will not look up multiple orders over the span of a store run. To qualify for the FREE items, it is a PER TRANSACTION based program. Ensure you have all of the items you want before checking out.
I UNDERSTAND THE STORE CLOSED BUT I MISSED IT, CAN I ORDER LATE? No. In order to hit the deadlines agreed upon by your team / organization and Triple Play Barn, our deadlines are firm and cannot be adjusted. This lead time was agreed upon before the store was opened. If you missed out, you will have to wait until it reopens or ask your organization if they bought extra items to sell. Prints, names, numbers, and apparel are ordered within minutes of the store closing and so any late orders throw the entire process off.
ARE THERE ADVANTAGES OF HOSTING A TEAM STORE? Currently TPB offers the highest return in the industry. We would love to talk to you about it and get your store going today! Our stores are great FUNDRAISERS. Our prices are lower than most stores, we give away FREE items when certain thresholds are met, we offer FREE Shipping for purchases of $200 or more, we individually package each customers order for easy distribution, and we write a check to the team/organization at the very end of the fundraiser. No one, absolutely NO ONE does it like TPB!
CARE INSTRUCTIONS - PRINT QUALITY
HOW SHOULD I CARE FOR MY APPAREL? Wash all PRINTED garments inside out with a mild detergent, do NOT DRY those items in a dryer, however HANG DRY for the best results. Also avoid using Fabric Softner. NEVER iron or expose apparel to extreme heat sources.
WHAT PRODUCTION METHODS DO YOU USE? We use Plastisol ink with the latest and greatest in printing technology. DTF stands for Direct To Film. Our industrial sized printers use a base of 6 PLASTISOL Inks, which is a petroleum / plastic based ink that withstands the same life span as the traditional screen printing method. Once the design is printed, it goes onto a plastic film. That plastic film is then "transferred" to apparel using an industrial heat press. This method, unlike traditional screen printing, allows you to use multiple colors for the same price, where screen printing was only good for one, to two colors before the price nearly tripled. We also have embroidery, sublimation, and laser engraving services that are used on some items.
bottom of page